These office productivity figures cover the measurement periods and populations identified in the available source material. Estimates, surveys and forecasts retain their reported scope.
Key Office Productivity Statistics
The main findings are:
- U.S. nonfarm business labor productivity rose 2.3% in 2024 (U.S. nonfarm business sector).
- Productivity rose in 20 of 31 selected service industries in 2024 (U.S. selected service-providing industries).
- Full-time employed people worked on an average weekday at an 87% rate in 2024 (U.S. civilian population age 15+).
- Attrition was 4.80% in the hybrid group versus 7.20% in the control group (six-month trial; Trip.com trial participants).
- Gallup’s meta-analysis covered more than 183,000 business units across 53 industries and 90 countries (2024 report; Global organizations).
- 75% of surveyed knowledge workers reported using AI at work (2024 survey/report; Microsoft and LinkedIn Work Trend Index respondents).
- Nonfarm business output increased 2.9% in 2024 (U.S. nonfarm business sector).
- Output rose in 21 of 31 selected service industries in 2024 (U.S. selected service-providing industries).
- Full-time employed people averaged 8.4 hours of work on weekdays they worked (2024; U.S. full-time employed people).
- Work-satisfaction scores were 8.19 in the hybrid group versus 7.84 in control (six-month trial; Trip.com trial participants).
- Highly engaged teams had 18% higher productivity measured by sales (2024 report; Global business units).
- 46% of AI-at-work users had started using it less than six months earlier (2024 survey/report; Work Trend Index respondents).
- Nonfarm business hours worked increased 0.6% in 2024 (U.S. nonfarm business sector).
- Hours worked increased in 13 of 31 selected service industries in 2024 (U.S. selected service-providing industries).
- Full-time employed people worked on an average weekend day at a 29% rate (2024; U.S. full-time employed people).
Contents
- Key Office Productivity Statistics
- Office productivity statistics: national output, hours and compensation trends
- Office productivity data by service industry and business sector
- How office workers spend time: work, administration and daily activities
- Hybrid work statistics and measured employee performance
- Employee engagement statistics linked to productivity and business outcomes
- Workplace AI, workload and productivity statistics
Office productivity statistics: national output, hours and compensation trends
- U.S. nonfarm business labor productivity rose 2.3% in 2024 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Nonfarm business output increased 2.9% in 2024 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Nonfarm business hours worked increased 0.6% in 2024 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Unit labor costs increased 2.6% in 2024 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Hourly compensation increased 5.0% in 2024 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Real hourly compensation increased 2.0% in 2024 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Labor productivity fell 1.5% in 2022 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Labor productivity rose 1.6% in 2023 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Labor productivity rose 5.4% in 2020 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
- Output fell 2.7% and hours worked fell 7.7% in 2020 (U.S. nonfarm business sector). (Productivity up 2.3 percent in…)
BLS index measure, subject to revision.
Hours index includes all covered workers.
Ratio of hourly compensation to labor productivity.
Nominal compensation measure.
Adjusted for consumer prices.
Historical annual estimate.
Pandemic-period annual estimate.
Pandemic-period annual estimates.
Office productivity data by service industry and business sector
- Productivity rose in 20 of 31 selected service industries in 2024 (U.S. selected service-providing industries). (Productivity and Costs by Industry:…)
- Output rose in 21 of 31 selected service industries in 2024 (U.S. selected service-providing industries). (Productivity and Costs by Industry:…)
- Hours worked increased in 13 of 31 selected service industries in 2024 (U.S. selected service-providing industries). (Productivity and Costs by Industry:…)
- Productivity ranged from a 9.6% decline in amusement parks and arcades to 9.1% growth in travel arrangement services in 2024 (U.S. selected service industries). (Productivity and Costs by Industry:…)
- Unit labor costs increased in 25 of 31 selected service industries in 2024 (U.S. selected service-providing industries). (Productivity and Costs by Industry:…)
- Radio and television broadcasting had a 16.5% unit-labor-cost increase in 2024 (U.S. radio and television broadcasting). (Productivity and Costs by Industry:…)
- Travel arrangement and reservation services had 9.1% productivity growth in 2024 (U.S. travel arrangement and reservation services). (Productivity and Costs by Industry:…)
- Medical and diagnostic laboratories had 8.4% productivity growth in 2024 (U.S. medical and diagnostic laboratories). (Productivity and Costs by Industry:…)
- Productivity increased in 24 of 31 selected service industries from 2019 to 2024 (2019-2024; U.S. selected service-providing industries). (Productivity and Costs by Industry:…)
- Software publishers recorded 8.9% annual output growth from 2019 to 2024 (2019-2024; U.S. software publishers). (Productivity and Costs by Industry:…)
- Median long-term productivity growth across 31 selected service industries was 1.7% per year (long-term through 2024; U.S. selected service-providing industries). (Productivity and Costs by Industry:…)
Selected industries, not the entire service economy.
Selected industries.
Range among the 31 selected industries.
Industry-specific measure.
Reported as annualized average rates for multi-year periods.
Compound annual rate over the period.
Industry series have different start dates.
How office workers spend time: work, administration and daily activities
- Full-time employed people worked on an average weekday at an 87% rate in 2024 (U.S. civilian population age 15+). (American Time Use Survey—2024 Results)
- Full-time employed people averaged 8.4 hours of work on weekdays they worked (2024; U.S. full-time employed people). (American Time Use Survey—2024 Results)
- Full-time employed people worked on an average weekend day at a 29% rate (2024; U.S. full-time employed people). (American Time Use Survey—2024 Results)
- Full-time employed people averaged 5.6 hours of work on weekend days they worked (2024; U.S. full-time employed people). (American Time Use Survey—2024 Results)
- Working and work-related activities occupied 4.37 hours on an average weekday for the total population age 15+ (2024; U.S. population age 15+). (American Time Use Survey—2024 Results)
- Working and work-related activities occupied 51.8% of weekdays for people who engaged in them (2024; U.S. population age 15+). (American Time Use Survey—2024 Results)
- The average weekday included 4.01 hours of the core Working activity for the total population age 15+ (2024; U.S. population age 15+). (American Time Use Survey—2024 Results)
- Office and administrative support was a 15.738-million-person occupation group in the ATUS labor-force table (2024; U.S. office and administrative support workers). (American Time Use Survey—2024 Results)
- Among office and administrative support workers, 60.4% were in the reported weekday work category (2024; U.S. office and administrative support workers). (American Time Use Survey—2024 Results)
ATUS diary-day average, not productivity output.
Average among people who worked that day.
ATUS diary-day average.
Includes work-related activities, not only productive output.
ATUS participation and duration measures are separate concepts.
Primary-activity diary measure.
Occupation table count, not an output measure.
ATUS occupation cross-tab; category definitions follow the release.
Hybrid work statistics and measured employee performance
- Attrition was 4.80% in the hybrid group versus 7.20% in the control group (six-month trial; Trip.com trial participants). (Hybrid working from home improves…)
- Work-satisfaction scores were 8.19 in the hybrid group versus 7.84 in control (six-month trial; Trip.com trial participants). (Hybrid working from home improves…)
- Non-manager attrition was 5.33% in hybrid versus 8.59% in control (six-month trial; Trip.com non-manager participants). (Hybrid working from home improves…)
- Female-employee attrition was 4.18% in hybrid versus 9.19% in control (six-month trial; Trip.com female participants). (Hybrid working from home improves…)
- The computer-engineer analysis covered 653 employees and found no difference in lines of code submitted (trial and follow-up; Trip.com computer engineers). (Hybrid working from home improves…)
Randomized company experiment; attrition follow-up context matters.
Study-specific satisfaction scale.
Subgroup result.
Lines of code is one role-specific output measure.
Employee engagement statistics linked to productivity and business outcomes
- Gallup’s meta-analysis covered more than 183,000 business units across 53 industries and 90 countries (2024 report; Global organizations). (State of the Global Workplace:…)
- Highly engaged teams had 18% higher productivity measured by sales (2024 report; Global business units). (State of the Global Workplace:…)
- Highly engaged teams had 14% higher productivity measured by production records and evaluations (2024 report; Global business units). (State of the Global Workplace:…)
- Highly engaged teams had 23% higher profitability (2024 report; Global business units). (State of the Global Workplace:…)
- Highly engaged teams had 10% higher customer loyalty or engagement (2024 report; Global business units). (State of the Global Workplace:…)
- Highly engaged teams had 78% lower absenteeism (2024 report; Global business units). (State of the Global Workplace:…)
- Highly engaged teams had 21% lower turnover in high-turnover organizations (2024 report; Organizations with over 40% annualized turnover). (State of the Global Workplace:…)
- Highly engaged teams had 51% lower turnover in low-turnover organizations (2024 report; Organizations with 40% or lower annualized turnover). (State of the Global Workplace:…)
- Highly engaged teams had 63% fewer safety incidents (2024 report; Global business units). (State of the Global Workplace:…)
- Highly engaged teams had 70% higher employee wellbeing measured as thriving employees (2024 report; Global business units). (State of the Global Workplace:…)
Meta-analytic organizational evidence, not a randomized engagement intervention.
Top-versus-bottom engagement quartile association.
Association from meta-analysis.
Top-versus-bottom quartile comparison.
Gallup defines high turnover as over 40% annually.
Gallup defines low turnover as 40% or lower annually.
Workplace AI, workload and productivity statistics
- 75% of surveyed knowledge workers reported using AI at work (2024 survey/report; Microsoft and LinkedIn Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 46% of AI-at-work users had started using it less than six months earlier (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 90% of AI users said AI helps them save time (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 85% of AI users said AI helps them focus on important work (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 84% of AI users said AI helps them be more creative (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 83% of AI users said AI helps them enjoy work more (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- The heaviest 5% of Teams users summarized eight hours of meetings with Copilot in March (March 2024; Commercial Microsoft Teams users, excluding EU and education). (2024 Work Trend Index Annual…)
- 79% of leaders said their company needs AI to stay competitive (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 59% of leaders worried about quantifying AI productivity gains (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 68% of people said they struggle with the pace and volume of work (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 46% of respondents reported feeling burned out (2024 survey/report; Work Trend Index respondents). (2024 Work Trend Index Annual…)
- 85% of emails in the measured Microsoft commercial-user sample were read in under 15 seconds (rolling 28 days ending March 2024; Microsoft commercial customers, excluding EU and education). (2024 Work Trend Index Annual…)
Survey population and wording are Microsoft-defined; not all workers.
Self-reported adoption timing.
Perceived benefit, not measured output.
Perceived benefit.
Product telemetry for the top 5% of users, not all workers.
Leadership opinion, not realized productivity.
Self-reported concern.
Self-reported workload perception.
Self-reported burnout; survey population is not a census.
Telemetry definition of read time; not a measure of comprehension.